ORDER INFORMATION

How to Order:

Order by Phone (770) 933-8338
You may call us anytime to place your order by telephone. Our usual office hours are Monday - Friday 9:00AM to 6:00PM EST. We will be happy to take your order by phone or assist you with ordering online, whichever you prefer. If we are unable to take your call, please leave a message and we will return your call as soon as possible. We look forward to speaking with you!

Order by Fax (770) 933-8335
You may fax your order to us at any time.  Feel free to use the EASY-FAX-ORDER FORM in the back of your catalogue or the one provided with each of your shipments. We will send you a confirmation fax. If you would like a confirmation call as well, please indicate that on your fax.

Order On-Line www.CYIgifts.com
Gifts may be ordered online from the following screens: Collections, Gift Types, Quick Search and Repeat Last Order. Gifts ordered from any of these screens are sent to the Shopping Basket. Orders may be edited at any time from your Shopping Basket.

Order by E-mail service@CYIgifts.com
Feel free to send your order by email and, of course, you can email us with questions at any time.

Gift Tags
Truly unprecedented in style and quality, our custom designed gift tags personalized with YOUR PROPERTY'S NAME and/or logo are a small detail that will make a profound statement! If you would like to choose your special message, please state exactly how your tag should read in the 'Special Instructions' section at checkout. Our standard message is "A gift created especially for you" and your property name will be printed below. We will print your gift tags, keep them in our shop and then tie one to each of your gifts as you place your orders. There is a one-time printing and set-up charge of $22.50 for a standard set up and $27.50 to include your logo and desired font. To order our gift tags, please enter "YES" to the Gift Tag question found at the bottom of the checkout screen immediately following your address information. Current clients already set up with gift tags may skip this step.

Premiere Client Program
Our Premier Client Program will keep you perfectly stocked with gifts during your busiest season! It's as easy as 1...2...3 and risk free! Click here for more information!

Payment Terms
We accept cash or check. Payment is due net 30 of the invoice date once credit is established. The cost of shipping and handling will be added to your invoice upon shipment. As an eco-friendly gesture, all invoices will be emailed immediately after your order has shipped. A 2.5% finance charge or $20.00 late fee (whichever is greater) will be added to all past due accounts. You will be responsible for all collection costs incurred. Our prices reflect a 3% cash discount. If you wish to use credit we will be happy to accommodate you. You will, however, forfeit your cash discount.

Corporate Accounts
Would you like to have a unique standard collection of gifts customized specifically for your properties? Would you like to benefit from increased buying power? If you said "Yes", then you might be interested in opening a corporate account.  By committing to purchase a minimum amount of gifts each year, Can You Imagine? will help you create your exclusive gift line and pass along any savings resulting from your commitment. Please call us at 770-933-8338 to receive additional information.

Minimums
Our minimum order is one case. There are 12 gifts per case unless otherwise stated. (Case sizes are the most efficient way to pack and ship your gifts, and therefore allow us to keep your shipping costs as low as possible.)

Delivery
Your gifts will be handmade at our shop within four business days from the time you place your order. They will then be shipped using UPS Ground Service. We are also happy to ship Overnight, 2nd Day Air, or 3 Day Select upon your request, (Additional charges for expedited shipping will apply.)

Samples
We certainly understand the need to order samples. As a result, you may order individual gifts for sample purposes without ordering an entire case. You will be charged the individual gift price plus shipping and handling for each sample ordered. We are unable to accept any sample returns.

Substitutions
Though rarely does the need present itself, we reserve the right to substitute an item of equal or greater value. We will do our very best to inform you of any such changes.

Returns
Merchandise must be returned to us within 7 days of receipt. Please call in advance. All returns are subject to a 20% restocking fee. (Shelf life varies gift to gift, from 1 month to 2 years. We will be happy to assist you in selecting gifts with a longer shelf life if you so desire.) No returns will be accepted more than 7 days after receipt. We do not accept returns on samples or custom orders.

Natural Variances
As part of the natural, handmade and often rustic essence of our unique packaging selections, each gift may vary ever so slightly.  This adds a wonderful bit of individual character and style to each gift.

Custom Gifts
Can You Imagine’s? design department continuously develops new and exciting apartment gift solutions. We understand that occasionally we might not have exactly what you’re looking for. If you have an idea for a new gift that utilizes items from our existing inventory and you are willing to commit to purchasing a minimum of that gift per year, we will happily make it for you. Please call us at 770-933-8338 to receive additional information.

Privacy
It is our policy to protect the privacy of our clients. Information obtained from customers will not be shared or sold to any other entity. We value your business and trust!